West Virginia University
The Office of International Students and Scholars would like to know your perception of the quality of customer service we provide. Your comments are anonymous and cannot be traced back to you. Please feel free to be completely honest in submitting your comments. This will help us improve our customer services to you and others.
Briefly state the purpose of your visit or contact with OISS.
By what means did you contact OISS?
Personal visit to the office
If you visited OISS, did you have an appointment?
How long did you have to wait before you were attended to by an OISS representative?
Less than 5 minutes
More than 30 minutes
How satisfied were you with the amount of time you had to wait before being attended to by an OISS representative?
OISS staff were knowledgeable on the subject matter of my visit/contact.
My question(s) were addressed to my satisfaction.
OISS staff were friendly and courteous.
How would you rate your visit/contact with the OISS office?
What did you like most about your visit/contact with OISS?
What did you like least about your visit/contact with OISS?
What, if anything, can we do to better meet your expectations in the future?
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